Player Privacy Policy

This Privacy Policy explains how Hello Fortune Casino collects, uses and protects the personal information you provide when you register, play or otherwise interact with our services. We take user privacy seriously and aim to be clear about the data we gather, why we process it and the choices available to you.

Types of data we collect

We collect several categories of information to operate accounts and maintain service security.

Personal data

This includes name, email address, date of birth, telephone number, address and identity documents supplied for verification. We also collect account credentials and any communications you send to our support team.

Technical data

Technical information covers device details, IP address, browser type and version, operating system, device identifiers and location data as permitted by your device settings. We use this to provide and secure the service and to improve performance.

Transactional data

Transactional data covers deposits, withdrawals, payment method details, transaction timestamps and amounts. We store payment references and transaction history to process payments and meet our compliance and accounting needs.

Activity and behavioural data

We record account activity such as game play, bets placed, session times and support interactions. Aggregated activity data helps us detect fraud, prevent abuse and improve our product.

How we use your information

We use information to operate your account, process payments, verify identity, provide customer support and detect suspicious activity. Data also supports safer gambling tools, regulatory checks and internal reporting. Where permitted, we may use anonymised data for analytics and to improve service features.

Data protection practices

We protect data using technical and organisational measures, including encryption in transit and at rest, restricted access controls and regular security reviews. Access to personal data is limited to authorised staff and third parties who need it to perform services for us.

Cookies and tracking technologies

We use cookies and similar technologies to personalise your experience, maintain sessions, measure performance and serve functional features. You can manage cookie preferences through your browser or the cookie settings on our site. Some features may not work fully if cookies are disabled.

User rights

Subject to applicable law, you have rights to access the personal information we hold about you, to request correction of inaccuracies and to object to or restrict certain processing. You may also request a copy of your data in a portable format where this is required.

Access, correction and deletion

You can access and correct basic account details via your profile. For more complex requests, contact our support team and we will respond within a reasonable timeframe. We retain information as necessary to provide services, to comply with legal obligations and to resolve disputes; deletion requests may be limited by these requirements.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention services and other trusted partners who perform services on our behalf. We require these parties to protect your information. We may also disclose data if required by law or to protect our legal rights.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. We recommend that you review the policy periodically to stay informed about how we handle your information.