Hello Fortune Casino Promotional Offer Conditions

Introduction

This page sets out the bonus-terms that apply to promotions offered on Hello Fortune Casino and explains how individual promotion rules interact with these general conditions. Where a specific promotion includes its own verified terms, those promotion terms take priority for that offer.

Key Bonus Conditions

• Eligibility: Registered account holders aged 18 or over.
• Minimum qualifying deposit: from £20 for main deposit offers (see individual promotion rules).
• Wagering: Standard welcome and reload bonuses carry a 40x wagering requirement on the bonus amount; free-spin winnings are subject to the same 40x requirement unless stated otherwise. Cashback carries a 10x wagering requirement.
• Maximum permitted bet during wagering: £5 per spin/round when a bonus is active.
• Expiry: Some offers must be claimed within 7 days and wagering completed within 14 days where stated for that promotion.
• Maximum cashout from converted bonus funds: bonus conversion is generally capped at 5x the original bonus amount unless the promotion states otherwise.

Eligibility and Participation

To participate in promotions you must hold a verified Hello Fortune Casino account and be at least 18 years old. Only one account is permitted per person, household and where applicable per IP or device, as set out in the account rules. KYC/ID verification is required before any withdrawal is processed. Residents of prohibited jurisdictions are not eligible to receive bonuses; see the full terms for the complete restricted list.

Conditions for Individual Promotions

Welcome and Deposit Bonus

Offer: 100% up to £500 plus 100 Free Spins on Book of Dead. Minimum qualifying deposit: £20. Activation: opt-in during registration or via the cashier using code HFUK100 where required. Wagering: 40x wagering applies to the bonus amount; winnings from the included free spins are also subject to wagering as stated below. Claim period: the welcome offer must be claimed within 7 days of account opening and wagering must be completed within 14 days unless otherwise stated. Maximum bet during any wagering is £5. Only one active bonus may be used at a time. Bonus conversion may be capped at 5x the original bonus amount unless otherwise noted.

Free Spins (Weekend Offer)

Offer: 25 Free Spins on Starburst at £0.10 per spin. Minimum deposit: £30. Activation: use code HFFREE25 where required. Winnings from these free spins are subject to the standard wagering requirement of 40x and must be completed within 14 days unless an alternative expiry is stated in the promotion terms.

Reload Bonus

Cashback

Where cashback is offered it is calculated on net losses and paid as cash up to the stated cap (up to £200 per day where applicable). Cashback credited to the bonus balance is subject to a 10x wagering requirement before withdrawal unless the promotion states otherwise.

Cryptocurrency Bonuses

Specific cryptocurrency bonus mechanics are not specified in the verified material. If a crypto-based promotion is offered, its exact qualifying deposits, wagering and expiry will be listed in that promotion’s verified terms.

Wagering Requirements and Balance Rules

Wagering multipliers apply to the bonus funds and, where stated, to winnings derived from free spins. Standard rates from verified material: 40x applies to typical deposit bonuses and free-spin winnings; cashback carries a 10x requirement. The maximum bet while wagering is £5. The order in which deposited funds and bonus funds are consumed during play is not specified in the verified terms. Example: if you deposit £20 and receive a £20 bonus (100% match), a 40x wagering requirement on the bonus amount means you must wager £800 on eligible games before bonus funds convert to withdrawable balance.

Game Contributions and Exclusions

Contribution rates to wagering requirements from verified sources are as follows. Excluded games are listed in the full T&Cs and must be checked before play; an exclusions list exists but specific titles are not reproduced here.

Bonus Expiry and Cancellation

Activation deadlines and wagering periods are set per promotion. Where verified, the welcome offer must be claimed within 7 days of eligibility and wagering completed within 14 days. If wagering requirements are not met within the stated timeframe the bonus and any winnings derived from it will be forfeited. The timezone applicable to expiry and claim deadlines is not specified in the verified material. If a bonus is cancelled or forfeited according to the promotion terms, the associated bonus balance and any un-cleared winnings are removed.

Withdrawals and Maximum Cashout

Bonus winnings become withdrawable only after any applicable wagering requirements are satisfied. The verified material states that bonus conversion may be capped at 5x the original bonus amount unless the promotion specifies a different cap. General withdrawal limits include a maximum of £5,000 per day and £20,000 per month for account withdrawals; progressive jackpot payouts may be treated separately. KYC/ID verification is required before processing withdrawals. The specific effect of an early withdrawal request on an active bonus is not specified in the verified terms and will be governed by the applicable promotion rules.

Restricted Conduct and Complaints

Prohibited conduct supported by the verified terms includes creating multiple accounts, using accounts from the same household, IP or device in breach of the one-account rule, and exceeding the maximum permitted bet during bonus wagering. Such conduct may result in bonus forfeiture and other account restrictions. For complaints or queries about a promotion, contact Live Chat or email [email protected] for assistance; the site also offers 24/7 support channels where stated in the main terms.