Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Reach out for assistance with deposits, withdrawals, verification or password help via live chat, email or phone. We offer quick responses for urgent matters and full support for account and payments enquiries. Our team is trained to guide you through KYC and payout queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical reply under 2 minutes on chat) |
| General enquiries | [email protected] (account and payments; email response within 1 hour) |
| Affiliate enquiries | [email protected] (partner managers; expected reply 24 hours) |
| Phone | +44 20 7384 2910 (Mon-Fri 09:00-18:00) |
| Working hours | 24/7 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that require documents. Please send your message to [email protected] with a clear subject line and include your account ID plus up-to-date contact details. Providing concise supporting information and any attachments helps us process requests faster and avoids unnecessary delays.
Contact Form
Response Time
Support response times
Our support team typically responds within one business day. Live chat replies are usually immediate; email and ticket inquiries are answered within 24 hours. Complex cases - such as security checks or KYC verification - may take longer depending on documentation and third-party processing. We keep you updated on progress and provide estimated timelines for any extended investigations.
Feedback
We’d love to hear from you. Please share feedback, suggestions or ideas to improve the site, games and promotions. Every message is reviewed by our team and used to refine features, fix issues and enhance usability. Tell us what you like, what to change or new features you’d like to see - your input helps shape the service and future updates.